In this clip from the 2012 PLUS Medical PL Symposium session titled “Use of Social Media by Insurance Companies,” moderator Carrie Cope (Schuyler, Roche & Crisham, P.C.) and panelists Jane R. DiGioia (Monitor Liability Managers, LLC), Michael Heinle (Illinois Department of Insurance) and Michael Carr (Argo Pro) discuss tips for insurers to manage customer contacts and complaints via social media channels.

PLUS members can view this entire educational session by visiting You must be a member and logged-in to the website to view the multimedia content.