People or Machine: The Emerging Gap Between Fully Automated Risk Selection and Human Intervention in Cyber Insurance
John Merchant is Managing Director, Cyber and Technology Practice - North America for Optio Insurance Services, a global MGA specializing in over 13 classes of business. He is responsible for overseeing business development, digital distribution strategy, product development and vendor management. Prior to joining Optio, John was the Insurance Practice Advisory Leader and Cyence Risk Analytics and was responsible for the planning and execution of strategic customer initiatives. Prior to joining Cyence, John spent over 10 years in the insurance industry, primarily focused on cyber product development, strategy and underwriting. John has held positions at Nationwide, AIG and The Hartford. [...]