Telemedicine has proven to be instrumental in supporting patient care during the COVID-19 pandemic and an attractive option for both patients and providers. The electronic communication environment can seem far more casual and informal than traditional care settings, and this can erode the professional therapeutic relationship between provider and patient. This article provides a case study and recommendations to assist healthcare providers in maintaining a professional relationship with appropriate boundaries and protect the integrity of the patient care process.
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Authors: Ginny Adams, RN, BSN, MPH, CPHRM and Solveig Dittmann, RN, BA, BSN, CPHRM, CPPS